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ITS keeps students connected

Quintin Lang | Fanshawe College | News | April 11th, 2011



When students talk, Information Technology Services listens and acts.

In six focus groups in March and online portal feedback, students let us know their issues with Fanshawe's mobile services. ITS then fixed what they could and will introduce more changes over the summer to address other issues.

Email: Students wanted to get their Fanshawe Online email on their smartphones. As of April 8, students are able to send/receive FOL email after logging in to the desktop version of FOL2GO. Instructions on how to access your email were posted on FOL on April 8.

Wireless: Students wanted to log on to the wireless network and stay logged on. Now if you log on, you're good for up to eight hours. If you turn off your wireless, or if you leave the campus for more than an hour, you will have to log on again. For most people, that means only one log on a day to access the wireless network.

Pager: Students used the FOL pager until a bug in the new version of FOL forced us to temporarily remove it. ITS expects to resolve the issue and restore the pager before the start of the summer term.

Mobile: Students said that mobile phones were the main way that they communicated with one another. They wanted Fanshawe to serve them from their smartphones. To do this, a task force of students and employees is planning enhanced mobile functions for September 2011. Watch for developments over the summer.

To make your voice heard about mobile services, participate in the discussions at https://portal.myfanshawe.ca/teamsites/howto. If we don't know what you want, we can't make it happen, so let us know your priorities.
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